Lactamo Holdings P/L (Lactamo) ABN 56 638 120 895 is committed to respecting the privacy of your personal information. This website Privacy Notice explains our policy for dealing with personal information that we collect through our website under the domain name ‘lactamo.com’ (Lactamo Website).
Throughout this Privacy Notice, we refer to your “personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information. We will post any changes to this Privacy Notice on the Lactamo Website, so we encourage you to check this Privacy Notice from time to time.
The information about you which we may collect through the Lactamo Website includes any messages or comments you submit to us via the Lactamo Website. This includes:
any details you provide to us as part of a payment process;
any messages or comments you email us which may include personal information such as your name and email address;
information collected when you participate in an online survey or provide a product review; and
your email address if you subscribe to our newsletters or mailing lists.
You may browse through information-only areas of the Lactamo Website without providing any personal information to us. However, we may not be able to provide the full range of services through this site if we are not provided with the information outlined above.
Lactamo respects the privacy of all current and prospective customers. If you do not wish to receive communication (via mail, email or phone) from us, please call 0448 200 121.
In common with many websites we may also collect aggregated information which tells us about visitors to the Lactamo Website but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the Lactamo Website are most commonly accessed. This information is used by us to help to administer and improve this site.
Customer email addresses are held and linked to any sale made through the Lactamo Website may enlist the use of an independent third party agency to contact customers for the sole purpose of collecting product and store service reviews. Lactamo will provide the third party with Consumer Details for all relevant transactions within a period of one month of the transaction date.
The consumer details will be used to send one email only asking for Feedback. No further contact will be made with any Consumer except:
with the previous written consent of Lactamo and/or the Consumer;
as required by law or by any court, tribunal or administrative body of competent jurisdiction; and/or
to inform the Consumer of a response Lactamo has made to his/her comments; and/or
for the purpose of satisfying obligations under the third parties Terms and Conditions.
When writing a review the customer’s name and/or email address will still be visible to Lactamo via the Lactamo Website administration dashboard even if it is set to publish anonymously. These details will not be visible on the Lactamo Website unless the customer has provided permission to do so. The third party review plugin does not read through or edit contribution added to the Lactamo Website.
Customers may be able to leave independent product reviews about their purchases which are entirely subject to review by Lactamo for appropriate language and legitimacy. Upon leaving a product review the customer can choose whether to leave their first name, initials, or remain anonymous on the Lactamo Website. Lactamo may from time to time contact a customer directly regarding their submitted review in order to provide improved customer service, or resolution to a product or service problem or complaint. These reviews remain the property of Lactamo who subsequently own the copyright for them, and the reviewer accepts that they may be used for promotions, advertising, quoted in social media and use on the Lactamo Website and blogs.
Use and disclosure of information
In addition to providing our products and services to you, we may use or disclose personal information that we collect about you:
to provide you with promotional information – in accordance with privacy laws – about our products and services;
for administrative purposes including research, planning, service development, security and risk management;
where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in Lactamo, or
to the extent that we are required or authorised by law to do so.
We may use and disclose aggregated non-personally identifying information collected through the Lactamo Website as part of our process of constantly improving the Lactamo Website and services and products.
How we handle email and “Contact us” messages
Lactamo may preserve the content of any email, or “Contact us” or other electronic message or form that we receive. Any personal information contained in those messages will only be used or disclosed in ways set out in this Privacy Statement. The message content may be monitored by our service providers or Lactamo employees for purposes including trouble shooting, compliance, auditing and maintenance, or where email abuse is suspected.
We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Access to information
If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Lactamo Privacy Notice, please contact us. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it.
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact us: firstname.lastname@example.org